Lucky Days Canada problems solved: verification, login and missing funds

Your previous casino credited a deposit within moments of the confirmation screen, so a balance that stays put after leaving Lucky Days Canada looks like the same symptom: money out, nothing in. In most cases the cause is a pending transaction that the payment provider has not finalised yet, not a lost deposit.

Identity checks that stall or come back rejected

The player uploads photos, watches the status stay on pending, then receives a rejection note without a clear reason. A stuck review on https://luckydays-canada.com/ usually traces back to the quality of the images rather than the account itself.

• A photo is blurry, cropped or has glare covering a corner of the document.
• The name or date on the document does not match the details saved on the account.
• The document has expired or the back side was never uploaded.
• A selfie was taken in poor light or with part of the face hidden.
• Two accounts or duplicate submissions created confusion in the review queue.

1. Open the account section and confirm the name, birth date and address saved there.
2. Compare them with the document you sent, letter for letter.
3. Retake every photo in daylight, holding the camera steady and flat above the page.
4. Keep all four corners and any text strip visible in the frame.
5. Upload both sides of any two-sided document.
6. For the selfie, remove glasses or hats and avoid backlight from a window.
7. Send the files in the format the upload form accepts, not a screenshot of a photo.
8. Submit the full set once, then leave the review queue alone.
9. If the status shows rejected, open the rejection note and address the exact item named.
10. Replace only the document that failed and resubmit it.
11. Keep a copy of every file you send so the next request is quicker.
12. Avoid opening a second account while a review is open.
13. Contact support with your account details and the submission reference if the same document is refused again without a stated reason.

Contact support when the rejection note names no reason or when the same complete set has been refused more than once.

Logins refused or an account locked after failed attempts

The login page returns an error, or the account shows as locked after several tries, and the player is certain the password is right. Lockouts follow repeated failed attempts, and the cause is often a saved password or a typing error rather than a forgotten one.

• A password manager or browser is filling an old password automatically.
• Caps Lock, a different keyboard layout or a trailing space in the username.
• The password was changed on another device and not updated on this one.
• Too many attempts from the same device or network triggered the lock.
• The email address differs from the one the account was created with.

1. Type the password by hand into a plain text field first to see exactly what you enter.
2. Clear the username field and retype it without spaces.
3. Turn off autofill for the page before the next attempt.
4. Check that the keyboard layout matches the language of your password.
5. Use the password reset link sent to the email on the account.
6. Open the reset link in the same browser you will use to log in.
7. Set a new password that is not a copy of the old one.
8. Log in on a phone browser on mobile data to rule out a network issue.
9. If the screen shows a lock, wait for the lock period to pass before trying again.
10. Do not keep retrying during a lock, because each attempt can extend it.
11. Note the exact error message the page displays.
12. Contact support with that message and the account email if the reset link does not arrive or the lock does not lift.

Contact support when the reset email never arrives or when the account stays locked after the lock period has passed.

Welcome bonus or free spins missing after sign-up

The account is open and the first deposit is confirmed, but the bonus balance and the free spins show nothing. The usual cause is a step in the bonus activation that was skipped, or a deposit that did not meet the stated condition.

• The bonus code was not entered at the right stage of the deposit.
• The deposit was made before the bonus was selected or activated.
• The deposit fell below the minimum the offer requires.
• A bonus was already active on the account, and offers do not stack.
• The offer applies to new players only, and an earlier account exists.

1. Open the bonus history in the account and check whether the offer is listed as active or missed.
2. Confirm the deposit that was meant to trigger the offer appears in the transaction list.
3. Check whether a bonus code was required and whether it was typed correctly, without spaces.
4. Compare the deposit size with the minimum the offer states.
5. Close any other active bonus before claiming a new one.
6. Redeem the offer again from the promotions page if a claim button is still shown.
7. Log out and back in through the plain login form to refresh the bonus balance.
8. Open the site in a phone browser if you claimed from a mobile device and nothing changed.
9. Clear the browser cache, then repeat the claim once.
10. Do not deposit a second time to force the bonus through.
11. Write down the offer name, the deposit reference and the time of the claim.
12. Contact support with those details if the offer still shows as missed.
13. Ask support to confirm whether the offer conditions were met on your account.

Contact support when the claim history shows the offer as active but no bonus balance or spins appear.

A deposit that left the bank but never reached the balance

The bank app shows the payment as completed while the casino balance stays unchanged. Pending settlement between the provider and the casino is the most common reason, and it resolves without any action from the player.

• The payment is still pending on the provider’s side and has not settled.
• The deposit was sent to an old or incorrect payment detail.
• The casino account number or reference was entered wrongly.
• The provider applied a manual review to the transaction.
• The deposit went to a different account held by the same player.

1. Check the transaction list inside the account before doing anything else.
2. If the deposit appears as pending, leave it and avoid sending it again.
3. Take a screenshot of the bank confirmation showing the reference number.
4. Compare the reference with the one in the casino transaction list.
5. Confirm the payment details used match the ones shown in the cashier.
6. Check that the deposit went to the account you are logged into.
7. Wait for the pending status to clear instead of repeating the payment.
8. Do not cancel or reverse the transaction at the bank while it is pending.
9. Log out and back in to refresh the balance display.
10. If the payment is marked completed at the bank but absent from the account, gather the bank statement line and the confirmation screenshot.
11. Send both to support with your account email and the amount.
12. Avoid making a second deposit for the same purpose while the first is unresolved.
13. Keep every confirmation until the balance matches the bank record.

Contact support when the bank shows the payment as completed but the account list has no matching entry at all.

Most of these problems start with details that do not match between the account and the documents or payment used, so keep the name, address and payment details on the account identical to your official records from the first day.